Refunds and Returns
Funkys Refund & Return Policy
This policy applies to purchases made from Funkys via either our retail store or our website, https://www.funkys.shop/
General
We offer refunds, repairs and replacements in accordance with the Australian Consumer Law (ACL) and on the terms set out in this policy.
2. The Australian Consumer Law
The ACL provides consumer guarantees which protect consumers when they buy products and services. Funkys complies with the ACL. If there is any inconsistency between this policy and the ACL, then the ACL will prevail. Further information about the ACL and the consumer guarantees is available on the Australian Competition and Consumer Commission website.
If a product purchased from us has a major failure, then you may be entitled to a replacement, repair or refund.
In the event that a product purchased fails to meet one or more consumer guarantees under the ACL, we shall bear any cost of shipping the returned product back to us, as well as any cost of shipping any repaired or replacement product.
3. 10 Day Free Return
If you receive the product you have purchased from our website in good order but change your mind or the product doesn’t fit, we may at our discretion offer you a refund or exchange in Australia, provided that:
you notify us within 10 days of receipt of the product;
the product has not been used or damaged and is in a saleable condition; and
the product is returned in its original packaging and tags.
4. Products damaged during delivery
In the event that the product ordered has been damaged during delivery through no fault of your own, please contact us as soon as possible.
Any damaged product must be returned unused and in the condition in which it was received, together with any packaging and other items received with the damaged product.
We will arrange to collect the damaged product and offer to replace it, or to refund you, provided that you have contacted us within 48 hours of delivery of the damaged product.
5. Response Time
We aim to process any requests for repairs, replacements or refunds within 2 days of receipt.
6. Refund payments
We pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
To be eligible for a refund, repair or replacement, you must provide proof of purchase to our reasonable satisfaction and may be required to provide identification.
Refunds for services will only be provided in circumstances where the services have not yet
If we agree to provide a refund or exchange for change of mind, then you are responsible for the costs of the original product being returned and any exchange product being delivered.
7. Contact Us
For all enquiries, or if you wish to speak to us about this policy or about any refund, repairs or replacements, please contact us at funkysreturns@gmail.com
Our Privacy Policy
Funky's Retrograde website privacy policy
This website is owned and operated by Funky's (“we”, “our” and “us”) and this Privacy Policy applies to all personal information collected by Funky's via the website located at . By accessing and using the website you agree to this Privacy Policy.
1. What is personal information?
a) The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
(i) whether the information and opinion is true or not; and
(ii) whether the information is recorded in a material form or not
b) If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.
2. What information do we collect
The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include, but is not limited to, your name, address, phone number, email address, banking details, credit card details, your IP address upon which you accessed our website or your digital location information.
3. How we collect your personal information
a) We may collect personal information from you whenever you input such information into the website.
b) We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
4. Purpose of collection
a) The purpose for which we collect personal information is to provide you with the best service experience possible on the website and in the course of accessing our products.
b) We will also use your personal information to notify you of special offer or competitions, to sell you our products, to improve your overall shopping experience, to process payments made by you and to mail products to you.
c) We may disclose personal information only to our service providers who assist us in operating the website and our business, including but not limited to, couriers and shipping providers, information technology providers, other such third parties who are necessary for us to operate the website and facilitate our trade with you.
d) By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
e) We regard maintaining the privacy of your personal information as a serious matter. We will take all necessary steps and actions to ensure that we store your personal information in a secure manner
f) We will not trade, rent or sell your personal information.
g) We will only keep your personal information for as long as the information remains relevant to the purpose for which is was collected.
4. Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
5. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our General Manager and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem.
6. Other websites
Our website may contain links to other websites. We will not share your personal information with those websites. As we are not the owner or have control of these third party websites we cannot be held responsible for these website’s privacy policies.
7. Overseas transfer
Your personal information may be transferred overseas or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your personal information may be sent. If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia's, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.
8. GDPR
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. Where this is the case, there may be additional rights and remedies available to you under the GDPR if your personal information is handled in a manner inconsistent with that law.
9. How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, please get in touch with us.
We welcome all comments and feedback regarding our Privacy Policy and general terms of use of our website.